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Able Skills - Booking Terms and Conditions
1. Definitions
1.1 In these conditions, the following terms shall have the following meanings:
‘AS, We, Us, Our’ Able Skills Ltd
‘You, Your’ The student named on the booking form
‘The Course’ The training course as indicated on the booking form
2. Contact Details
Our contact address and details are:
Unit K5, Riverside Industrial Estate, Riverside Way, Dartford, Kent, DA1 5BS
Telephone – 01322 280202
Fax – 01322 280301
Email – info@ableskills.co.uk
3. The Agreement
3.1 The terms and conditions set out here, together with the booking form compromise the whole agreement between you and AS.
3.2 This agreement shall prevail over any marketing material or any electronic, written or oral representation made to you by AS, its employees or agents.
3.3 However, the contract is not completed until the date shown on your acknowledgement letter, which we will send to you as soon as possible after receiving your completed booking form/telephone booking. Please check carefully the acknowledgement letter. Any errors should be brought to our attention within five days of the date of the letter or else the contents will be presumed to be correct.
3.4 By arranging payment for the course, you agree that we may commence performance of the contract by processing your booking. This affects your right to cancel this agreement as set out in clause 8.
4. Our Obligations
4.1 AS agrees to provide you with the training course indicated on the confirmation agreement. The course includes all necessary tuition and supervision in order for you to complete the course and obtain the relevant course qualification (if applicable), provided you attend the course without interruption.
4.2 We will endeavour to provide all reasonable assistance should you suffer from any disability or have any special needs. However, you must notify us in advance of the course date by notifying us of such disabilities and/or special needs on the booking form.
4.3 Following completion of your training, and if applicable to the course you have attended, we will arrange for you to sit an examination/assessment which is accredited by the accrediting body (these are subject to availability and change), the successful completion of which shall lead to the course outcome. Your course fees cover the first examination/assessment sitting only. Some re-sits will be paid for by you (see clause 16).
5. Your Obligations
You will: -
5.1 Pay the course fee as set out in clause number 6.
5.2 Attend courses during normal course hours which are from 8:30am to 4:30pm from Monday to Friday or weekends dependant upon your booking. A break for lunch will be provided.
These days and times may alter as AS may stipulate.
5.3 Dress in an appropriate manner for training at one of our centres or if invited for interview by a prospective employer.
5.4 Enquire about your clothing requirement before arriving at any of our practical training centres. Generally, you will be required to wear suitable clothing and steel capped boots for any practical work. AS has its own rules in house and safety regulations which must be adhered to and respected at all times.
5.5 Be responsible for travel to and from the training centre.
5.6 Not use any disruptive, threatening or violent behaviour against any employee of AS or its suppliers or any other student. A breach of this provision may result in your immediate ejection from the course without reimbursement.
5.7 Should you fail to attend prearranged training dates and are not able to complete the required assessments in 0time; you will have to attend additional time at Able Skills In order to obtain a complete qualification. You will be required to pay for any additional time spent at the appropriate weekly course fee. Should you decide against this then unit accreditation only will be issued.
6. Course Fees
6.1 No booking is confirmed until receipt by AS of the completed booking form/telephone booking accompanied by a deposit. The deposit is not refundable except at set out at clause 7.4.
6.2 The balance of the course cost is payable on or before the start date of each training week (except by cheque) and if full payment is not received by that date AS reserves the right to cancel or change your booking without a refund. You may cancel your booking and receive a refund in certain circumstances and these are laid out at clause 8.1.
6.3 Bookings without accompanying payment are provisional only.
6.4 Places are limited and precedence will be given to bookings accompanied by full payment.
6.5 All payments banked and not honoured will incur a charge of £25.00 to cover our banking costs and help keep costs down for students.
6.6 AS reserve the right to alter the course fees when necessary.
7. Cancellation by AS
7.1 AS may terminate this agreement at any time and recover all sums due from you if you:
7.1.1 do not make payments on time
7.1.2 do not carry out your obligations under this agreement
7.2 If you fail to make any payments due to us we shall no longer have to carry out any of our obligations under this agreement or any other agreement between you and us until you have paid us the outstanding sums in full.
7.3 You may not withhold payment of any invoice or other amount due to us even if you allege you have a claim against us or a right of set off.
7.4 We will not provide a refund should we cancel because of a failure to pay the full balance of your course fees prior to the course start date.
8. Cancellation / Changes by You
8.1 Due to the limited places available for our courses, the course cost (less the deposit) is refundable only if a written cancellation is received at our Head Office at least 28 days before the course commencement date. Please note that we will commence performance of the contract in line with clause 3.4 a refund of any monies paid by you to us for course fees will be made within 30 days of your cancellation. If you have paid the amount of course fees by credit or debit card, your credit or debit card account will be re-credited as soon as possible and in any event within the above 30 day period.
8.2 If you are ill, or have an accident which makes you unable to attend the course, once recovered you may continue on a new course (provided we have written evidence from your doctor or hospital).
8.3 Booked courses are non-transferable.
8.4 You will not be reimbursed in the event you do not complete the course for any reason whatsoever.
8.5 Should you have to change your course dates, the deposit is non-refundable. With 14 days notice we will move your deposit and course to the next available date. There will be an administration charge of £20.00 and we will only move your course date once.
9. Changes to the Course
9.1 AS reserves the following rights :-
9.1.1. to make amendments to the published programme either before or after you have entered into this agreement, where such amendments are caused by factors beyond its control;
9.1.2 to vary the course modules from time to time to take account of new regulations or requirements of certifying bodies;
9.1.3 at any time to change the certifying body, if applicable to your course, provided that if such a change would enable you to achieve a qualification equivalent to or higher than the qualification provided by the original certifying body.
9.2 We will notify you in writing of any amendments or variations under clauses 9.1.1 and 9.1.2 if the amendment or variation is material, and in respect of any change of certifying body under clause 9.1.3.
9.3 If there is any additional cost as a result of any changes following clause 9.1 above, you agree to pay to AS the actual additional costs within seven days of receiving written notification of the additional costs from AS. Any additional costs will not exceed the sum of £200.00.
10. Miscellaneous
10.1 Completion of the course does not guarantee employment in your chosen career and AS makes no representation as to your suitability for employment. No representations made to you by AS or its employees regarding you obtaining future employment and/or salary are binding on us and do not form part of this agreement.
10.2 AS strongly recommends insurance cover when you travel. There is no insurance included in the AS package. AS is not responsible for any loss, damage or injury that may be incurred en route to and from the course.
10.3 AS has the right to take and store copies of your work, including your portfolio, for the use of awarding bodies, marketing and other activities deemed if necessary by us. Copyright in any work created by you belongs to AS unless otherwise agreed. You agree to its use in the circumstances contained within this clause. Student work will include, but is not limited to the following, assignments, drawings, diagrams, exam answers, photographs, databases or computer programs.
10.4 AS may subcontract the performance of this agreement in whole or in part
11. Complaints
We ask that you notify AS immediately of any complaint and every effort will be made to address this in a timely manner.
At the end of each course you will be provided with a feedback form and we encourage you to complete this. If you fail to notify us of any problem it may seriously affect any right you may have to compensation.
12. Our Liability to You
12.1 We shall have no liability to you for any loss or damage of any nature arising from any breach of any express or implied warranty or condition of the agreement or any negligence, breach of statutory or other duty on the part of us or anyone for whom we are responsible or in any other way out of or in connection with the performance or purported performance of or failure to perform the agreement except:
- for death or personal injury resulting from our negligence; and
- as expressly stated in these conditions.
12.2 Nothing in this agreement shall affect your statutory rights as a consumer.
13. Assignment
You cannot assign this agreement to any third party.
14. Force Majeure
AS shall not be liable for any failure in the performance of any of its obligations under this agreement caused by factors outside its control.
15. Third Party Rights
For the avoidance of doubt, nothing in this agreement shall confer on any third party, any benefit or other right to enforce any term of this agreement.
By signing at the bottom of these terms and conditions and returning it to us, you agree that you will be liable for the cost of the training package specified above.
16. Re-sit Exam / Assessment Fees
Written exam – £20
GOLA On-line assessments – From £50
Failed Practical assessments – Free
