Course Booking And Course Deposits Terms & Conditions

Placing a booking

If you wish to book a place on one of Able Skills courses, you may do so either via the website, by phone or in person. Provided that there is an available place on the course, we will email an invoice and the course joining instructions to you as confirmation of your booking (or, if you do not provide an email address, send it to you by post). This will contain information regarding the course booked, start dates, payment information, balance information if applicable and venue. Please read it carefully.

If Able Skills Ltd declines to enrol you/the student for any reason or if, after accepting your/the student’s enrolment Able Skills Ltd subsequently discovers information which gives it reasonable grounds to believe that the course is not appropriate for you/the student for any reason, Able Skills Ltd may cancel the booking and will notify you accordingly. Where this happens, unless the reason for the cancellation was your non-compliance with the terms (including, where you are booking on behalf of someone else, your failure to ensure that the student complies with the obligations applicable to him/her) Able Skills Ltd will give you a full refund of any sums you have already paid.

Whilst Able Skills Ltd will take all reasonable steps to make courses as inclusive as possible, it is essential that you are aware of the following:

  • all courses are delivered in English.
  • workshops and assessments require a reasonable level of physical fitness and health; and
  • the trades that our courses cover, if not properly performed, can be potentially dangerous, and therefore Able Skills courses are designed for (and only suitable for) individuals intending to use the skills developed in the course of their trade.

Payment of Fees

All course fees are to be paid as per the invoiced instructions:

Balance payments can be made by cash, credit/debit card or BACS transfer, over the phone or in person.

Instalment Arrangements

Able Skills Ltd may, at its entire discretion, accept payment in instalments (whether weekly or otherwise), although reserves the right to demand payment in full of any outstanding balance due at any time.

If paying by weekly instalments, payment must be made on the first day of each of your training blocks – as detailed on your invoice.

We require payment on the dates as set out on your invoice. If you fail to make payments by the date arranged on your invoice, we then we reserve the right to suspend performing the remaining services until the outstanding balance is paid in full.
If you fail to make the agreed payments, we reserve the right to share data in relation to debt collection to a third party to obtain the monies owed.

If you withdraw from a course that has a duration of longer than one week and where there is no opportunity for Able Skills to infill the space vacated, Able Skills reserves the right to demand any course fees outstanding to be paid in full and where payment is not received, we reserve the right to share data in relation to debt collection to a third party to obtain the monies owed.

If the attended course is one week only, the balance will be due in full on the start date as advised on the invoice.

All amounts are expressed inclusive of VAT unless otherwise stated.

Failure to pay the balance as per the invoice terms may result in the candidate losing his/her place on all of the courses booked. Candidates will not be able to undertake their assessment unless full payment has been received; or a prior arrangement has been agreed.

Candidate’s assessment paperwork and results will not be transmitted to the certification body for certification until full payment for the course has been received.

Candidates who do not achieve certification will not receive a refund of the fees which they have paid for the course.


If you have been successful in obtaining finance via our finance partners, you must adhere to their terms and conditions regarding the repayment schedule. This agreement is with you and the finance provider.

Rescheduling of courses

Should you wish to make any date changes to courses or any course package modules, you will be charged an administration fee of £50. All course change requests must be made in writing/email. Date changes will be made at the discretion of Able Skills Ltd and can only be made once.

Date changes can only be made if there are more than 21 days before the course start date. Less than 21 days’ notice before the course commences it will be too late to make course changes due to some or all the below:

  • City & Guilds enrolment requirements
  • registration fees
  • exam scheduling procedures
  • class and tutor allocation which will have taken place

Able Skills Ltd will not move the course if the course start date is 21 days or less from the date your request is received.


The City & Guilds 2396 course, once booked, cannot be moved (whatever the reason), due to the City & Guilds enrolment and scheduling procedures which take place a number of weeks prior to the examination date (as once the final registration and exam scheduling has taken place the student will not be able to be move from the course and examination list). It is your responsibility to provide the right details about the student at the time of booking. Should you need to amend a name or date of birth after the initial booking has been made, you will incur an administration charge of £50. You will also need to provide proof of this in the form of some formal identification (passport / driving licence / birth certificate).

Cancellation charges

Provided that you book more than 21 days in advance of the course start date, you will be entitled to a cooling off period.

If you wish to cancel under our cooling off period arrangement, you must cancel by the earlier of the following dates:

  • 14 days from the date on which you placed your booking: and
  • 22 days before the course start date

This means that your cooling off period will normally be 14 days from the date of your booking, but you will not get any cooling off period if you booked 21 days or fewer before the course start date. This is because Able Skills Ltd needs to confirm final details as to who will be attending the course at least 21 days before the course start date.

If you cancel during the cooling off period, you will receive a full refund, minus an administration fee of £50 for short courses and £150 for longer courses.

If you cancel after your cooling off period has expired, but more than 21 days before the Course Registration Date, you will not be entitled to any refund of your deposit but you will not have to pay the balance and, if you have paid the balance before you cancelled you will be entitled to a refund of the difference between the total you paid and the deposit. Please refer to our website for deposits payable.

Once paid, a deposit is non-transferrable and non-refundable except:

  • if you need to make a change to the booking, you may be able to do this as described above; and
  • if you wish to cancel the booking during the cooling off period you can receive a refund of the deposit (minus the administration fee) as described above.


Please note that if the required level of competency is not achieved in either practical or theory exams/assessments, it may be necessary for candidates to re-sit the sections which they have been unsuccessful in.

Resit fees

2365-02/03 and 6035/6189 and Construction Diplomas

On-line/Written Exams – The cost for this is £20 (inc VAT) per exam.

Practical Assessments - The re-sit fee of £100.00 per day (inc VAT) will be incurred if this situation arises.


On-line Exams – The cost for this is £100.00 (inc VAT) per exam.


On-line Exams – The cost for this is £50.00 (inc VAT) per exam.

Practical Assessment - The re-sit fee of £100.00 per day (inc VAT) will be incurred if this situation arises.


On-line Exams – The cost for this is £100.00 (inc VAT) per exam.

Practical Assessment- The re-sit fee is £150.00 per day (inc VAT)


Written Exam – The cost for this is £150.00 (inc VAT) per exam.

If additional TRAINING is required in any subject, this will be charged at a rate dependant on the nature and amount of training involved.

All resits need to be paid in full at the time of booking.

Home Study Courses

If you wish to cancel under Able Skills Ltd cooling off period arrangement, you must cancel within14 days from the date on which you placed your booking however, as the home study pack will already have been posted and Smartscreen access provided, you will need to return the pack and associated book to Able Skills at your own expense. Only if the pack is re-saleable, will we then provide a refund less £150.00 administration fee.

If you cancel after the 14-day cooling off period has expired, you will not be entitled to any refund of your deposit.

If you book and then cancel any of the course attendance weeks associated with your Home Study, if the payment made for this is over 14 days, you will not receive a refund. If it is less than 14 days, we will refund less £25 administration fee unless the week you are due to attend is less than 21 days away in which case, we will not be able to refund and you will need to re-pay that week.


Once a course has commenced, you/the student must attend all sessions necessary to complete the course (once a course has been started, it cannot be completed at a later date). You will not be entitled to any refund for any absence.

In the event of extreme weather conditions, Able Skills Ltd will ensure it is able to provide a full service by using several contingencies. You/the student must ensure he/she is able to attend and Able Skills Ltd will not be responsible (nor required to issue any refund or offer any alternative course dates) as a result of you/the student not attending due to extreme weather conditions such as heavy snow, strong winds, flooding or public transport disruptions / cancellations.

Able Skills Ltd will review each absence and any reasons given for that absence. If the reason why you/the student was unable to attend was due to exceptional circumstances then Able Skills Ltd may, in its discretion, offer a new date. Whether or not circumstances shall be deemed “exceptional” shall be at the sole discretion of Able Skills Ltd. You may be asked for supporting documents to prove the exceptional circumstances alleged. Please note that a new date cannot be offered, in any circumstances whatsoever, for C&G 2396 courses.

Unacceptable behaviour

The consumption of alcohol or drugs within our centres is prohibited. Able Skills Ltd reserves the right to remove any candidate from a course if their behaviour towards other candidates and /or staff is unacceptable and disruptive to the course.

Photographic and sound recording equipment

Please note that the use of photographic and sound recording equipment is strictly prohibited within any part of the premises where the course is delivered. Any candidate found to be using this type of equipment during their training and / or assessment may be asked to leave their course with no refund of any prepayment.

Force majeure

Able Skills ltd shall not be liable to the Customer or be deemed to be in breach of Contract by means of any delay in performing or failure to perform any of Able Skills Ltd obligations in respect of the services if the delay or failure was due to any cause beyond Able Skills Ltd reasonable control.

Liability – Please Read Carefully

Able Skills total aggregate liability in respect of all causes of action arising out of or in connection with your booking and/or the student’s participation in the course (whether for breach of contract, strict liability, tort (including negligence), misrepresentation or otherwise) shall not exceed the fee paid by you for the course;

Able Skills Ltd shall not be liable for any claim to the extent that it relates to loss of profits, goodwill, business opportunity or anticipated savings, injury to reputation, wasted management time or indirect, consequential or special loss or damage regardless of the form of action, whether in contract, tort (including, but not limited to, negligence) or strict liability or otherwise howsoever arising and regardless of whether Able Skills Ltd knew or had reason to know of the possibility of the loss or damage in question; and

if you are booking on behalf of another person (you are not the student yourself), you acknowledge and agree that any claim that is brought against Able Skills Ltd for its failure or default must be brought by you, not the student, and that if, despite this, the student brings a claim against Able Skills Ltd (whether in contract, tort (including, but not limited to, negligence) or strict liability or otherwise) you will indemnify Able Skills Ltd against all losses, damages, claims, costs and expenses (including legal expenses) that it suffers or incurs as a result of that claim, including any amount that may be awarded to the student.

The express terms of this agreement are in lieu of all warranties, conditions, terms, undertakings and obligations implied by statute, common law, custom, trade usage, course of dealing or otherwise, all of which are hereby excluded to the fullest extent permitted by law.

Nothing in this agreement shall limit or exclude Able Skills Ltd liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, and/or for any other loss or damage the exclusion or limitation of which is prohibited by English law.

Disclaimer Regarding Advice Given

All advice given regarding career paths, abilities to join registration bodies, qualification advice or other career opportunities is correct at the point of enquiry. This may be subject to change and is beyond the control of Able Skills Ltd. Able Skills Ltd cannot be held responsible for changes to other organisations’ joining requirements or qualification pre-requisites. No refunds will be issued in the event of changes mentioned above.

Any opinions expressed by the course tutor represent his/her own views and not necessarily those of Able Skills Ltd and Able Skills Ltd shall have no responsibility for them.

No Guarantee of Success

Completion of the course does not guarantee you/the students competence to perform work or ability to gain employment in the relevant field and Able Skills Ltd makes no representation, warranty or guarantee as to such competence or ability. In undertaking any work, you/the student must take care to ensure that the work is within his/her competence and seek further instruction or supervision, if necessary. Any statement made to you by Able Skills Ltd or its staff regarding the likelihood of obtaining employment and/or you/the students potential earnings shall be treated as a matter of opinion and not a representation and shall be non-binding.

General Booking Note

Able Skills Ltd reserves the right to alter booking arrangements if necessary and has the right to refuse any booking application, at its sole discretion.

The course qualification route booked is the correct route at the time of booking. Qualification routes are subject to change. Should any changes be made by the awarding bodies to qualifications, Able Skills Ltd will endeavour to change the qualification route; however, Able Skills Ltd will not be liable to you in any way as a result of such changes. Changes of this nature may affect the duration and cost of the course, which you accept by placing your booking.

Able Skills Ltd cannot be held responsible for any accommodation that is booked outside of the accommodation which we provide. Any information about alternative accommodation is provided to assist in your search for accommodation. You are responsible for your own booking and payment.

Company details

All copyright and websites are owned by Able Skills Ltd

Registered Name: Able Skills Ltd

Company Registration Number: 5492477

VAT Registration Number: 843-8179-01

Registered Office, Trading Address & Head Office:

Unit K5

Riverside Ind Est