Privacy Policy
1. Introduction
This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK GDPR and the Data Protection Act 2018.
We are committed to ensuring that your privacy is protected and that your personal data is handled in a transparent and secure manner.
2. Who We Are (Data Controller)
Able Skills Limited is the data controller responsible for your personal data.
Contact details:
- Email: info@ableskills.co.uk
- Phone: 01322 280202
- Address: Unit K5 Riverside Ind Est, Dartford, Kent, DA1 5BS
3. What Personal Data We Collect
We may collect and process the following types of personal data:
- Identity data (name, title)
- Contact data (email address, telephone number, address, postcode)
- Technical data (IP address, browser type, device information)
- Usage data (how you use our website)
- Marketing and communications preferences
4. How We Collect Your Data
We collect data through:
- Website forms (e.g. enquiries, bookings)
- Phone and email communications
- Cookies and tracking technologies
- Course registrations and service enquiries
5. Lawful Basis for Processing
We process your personal data under the following lawful bases:
- Contract: To provide services you have requested
- Consent: For marketing communications (you can withdraw at any time)
- Legitimate Interests: To improve our services and website
- Legal Obligation: To comply with applicable laws and regulations
6. How We Use Your Data
We use your personal data to:
- Respond to enquiries
- Provide training courses and services
- Process bookings and payments
- Send relevant communications (where permitted)
- Improve our website and services
- Comply with legal obligations
7. Data Sharing
We may share your data with:
- Service providers (e.g. IT systems, payment processors)
- Professional advisers (e.g. legal or accounting)
- Regulatory authorities where required
We do not sell your personal data to third parties.
8. International Transfers
If your data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:
- UK-approved standard contractual clauses
- Transfers to countries deemed to provide adequate protection
9. Data Retention
We retain your personal data only for as long as necessary:
- Enquiry data: up to 12 months
- Customer records: up to 6 years (for legal and tax purposes)
- Marketing data: until you withdraw consent
10. Your Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
11. Data Security
We implement appropriate technical and organisational measures to protect your data from:
- Unauthorised access
- Loss or misuse
- Alteration or disclosure
12. Cookies
Our website uses cookies to improve user experience.
Cookies may include:
- Essential cookies (site functionality)
- Analytics cookies (understanding website usage)
- Marketing cookies (where consent is given)
You can manage cookie preferences via your browser settings.
13. Third-Party Links
Our website may include links to external websites. We are not responsible for their privacy practices.
14. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
15. Contact Us
If you have any questions about this policy or your data, please contact us at:
Email: info@ableskills.co.uk
Phone: 01322 280202
Address: Unit K5 Riverside Ind Est, Dartford, Kent, DA1 5BS