Menu
For course advice & bookings call: 0808 100 3245

Qualified workers 'essential for customer satisfaction'

Ensuring a tradesperson has the skills and qualifications to carry out jobs such as electrical or plumbing repairs will reduce the likelihood of complaints about the work, according to the chief executive officer of the National Association for Professional Inspectors and Testers (Napit).

John Andrews estimated that the Office of Fair Trading received £18 million worth of complaints about rogue electricians, builders, plumbers and other home improvement traders during the first quarter of 2009 - figures which have prompted the creation of a new industry standards register.

While the register - a collaborative effort from Napit and the Kitchen, Bathroom and Bedroom Industries National Training Group - will focus on kitchens in the beginning, it will eventually be opened up to extend to all trades.

"This new register is endorsed by almost the whole of the industry," Mr Andrews stated.

Earlier this year, MP Gareth Thomas said in a speech that more should be done to promote traders - such as qualified electricians or those who have completed a plumber training course - who are working honestly and fairly.

Check out the plumbing qualifications courses we have on offer
ADNFCR-2585-ID-19434087-ADNFCR