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Government-backed TrustMark relaunches

TrustMark, the mark of quality which highlights reputable tradesmen across the UK, has been relaunched.

The Government-backed mark of quality for reputable tradesmen across all sectors, including gas fitters, electricians and plumbers, has been relaunched with new improved standards of consumer protection. The mark now has a renewed master licence from the Department of Business, Innovation and Skills (BIS).

Some of the major changes that have been made to the main criteria of the quality mark include higher and more rigid standards that must be adhered to by tradesmen looking to receive the mark, as well as more specific rules and more vetting of tradesmen which must be done by companies prior to entry to the TrustMark scheme.

Other changes include a more proactive use of complaints data by scheme operators, Painting and Decorating News reported. This change is hoping to lower misuse of the TrustMark logo and protect the brand.

Liz Male, chairman of TrustMark, told the publication: “The relaunch of TrustMark is a clear sign to industry and any reputable firm in the domestic sector that Government wants to give more recognition.

"TrustMark provides the best tradesmen with the opportunity to thrive through reputational benefits, increased business opportunities and quality referrals from the TrustMark website and other signposting channels," she added.

Existing TrustMark scheme operators will have one year to ensure that they comply with all of the new criteria, and all new scheme operators who apply to join following the relaunch will be checked to ensure they are compliant with the criteria from the very beginning.